+ New feature
* Fix bug
v3.3.6 (January 01, 2018)
+ Fixed "Critical XSS vulnerability"
v3.3.5 (December 09, 2015)
+ Update to be compatible with new security patch SUPEE-6788
v3.3.4 (Dec 4, 2013)
* Fixed bug "some specical characters are lost in subject" like ä,ü,ö
v3.3.3 (Oct 31, 2013)
* Fixed bug "reopen ticket issue"
*Fixed bug "staff selection when create/edit department issue"
v3.3.0 (Oct 14, 2013)
* Fixed bug "some specical characters are lost in subject"
* Optimize css
* Update file attachmetn storage by year/moth/file_name
v3.2.9 (Aug 28, 2013)
* Fixed error when navigate links on multi-domains
* Notify customer of not leaving body blank when summit ticket
v3.2.7 (Jul 3, 2013)
+ Interface Improvement
v3.2.6 (Jun 13, 2013)
+ Add FTP form
v3.2.5 (May 29,2013)
+ Sort order department
+ Autocomplete department's moderator
+ Add category template response
* Fix blank lines when view ticket (My Tickets)
v3.2.4 (May 02, 2013)
* Fixed error save staff
v3.2.1 (April 06, 2013)
+ Update text
+ Update Translate File
* Fixed showing datetime by store
v3.1.7 (March 14, 2013)
+ Add sender name in email gateway
+ Add tickets log and the new option Auto-Delete Tickets Log after (# of days)
* Fix attachment duplicate file name when sumitting ticket
v3.1.6 (March 11, 2013)
* Fixed bug "show order price when submiting ticket from frontend"
v3.1.5(March 04, 2013)
+ Add status On Hold
v3.1.4(February 25, 2013)
* Fix some print logs
v3.1.3 (February 21, 2013)
+ Update JS library
+ Update message
+ Update Mcore
+ Add "Use Response Template" when create ticket from backend
* Fixed error save department in single store mode
* Fixed missed ticket
* Fixed reply-to field
* Fixed sql
v3.0.8 (January 20, 2013)
+ Support store code url for ticket
* Reorganize tab configuration
* Fixed bug "not reassign staff when applying rule"
* Fixed "load content file html, txt into ticket thread"
* Fixed "file attachment meets error in case of creating ticket from email"
* Fixed save default template
v3.0.3 (October 29, 2012)
+ Add new status (New) in ticket
+ Allow reassign order, reomove order or remove staff assigned for ticket
+ Support quick note (show quick note tooltip when mouse hover on grid ticket)
+ List tikets of order in backend
+ List tickets of customer in backend
+ Quick response support using some variables
+ Manage rules allow user apply rules with tickets created or updated
+ Add options for send mail to department (Yes/No/Default to send) and options allow send mail in configuration (Yes/No)
+ Add tab share infomation in ticket
* Fix Tickets Statistics
* Fix send mail
* Fix download file in ticket
v2.1.2 (July 19, 2012)
* Fixed some errors on CE 1.7.0(reasign, quick response)
v2.1.1 (July 16, 2012)
* Fixed some errors on EE112 (search by tags, load quick response in back)
* fix button Refresh in page ManageTicket
* fix bug when using the specified charset
* fix some bugs
+ be compatible with Enterprise edition
+ be compatible with Profesional edition
* fixed error of showing wrong type of loading icon when show departments.
* fixed error of unsupporting operand types when attach file at customer/operator view link
* fixed error of loading login form when submit at contact form (non/required customer)
* fixed error of showing orders at the field <assign to order #> when submit ticket at HD panel.
* fixed error of uploading file (type .xls with space in file name)
* fixed error of order link at HD panel
* fixed error of loading quick response
+ support email in html form
+ add html editor in customer's ticket input
+ allow to block email messeage as spam
+ add button Delete in ticket editing form
+ support audo-delete old ticket
+ add feature "Time to process" to ticket
+ add section "Ticket History"
+ add section "Order Detail"
* fixed some bugs, multi language
+ change form contact us
+ add static block in contact form
* fixed double text displaying in magento 1.6
+ change text type to password type in admin (gateway)
* fixed Load icon: error format (gateway) when test connect (gateway)
* fixed reassign to other operator
* fixed autocomplete
+ create new ticket from customer
+ create new ticket from order
* create new ticket improve
+ autocomplete faster for staff & client
+ autocomplete multiple tag
+ auto fill name client & staff
+ Allow to use Reply-To instead of To as client email when create ticket from email
+ Allow to response customer without changing ticket status
+ Allow to update client email in backend
* Fix filter issue in open/all tickets
* Fix ticket direct link of staff issue
+ Allow add tags to tickets and report ticket by tag
* Fix filter ticket grid
We have used the HelpDesk version 2. As we got some problems the Mage World team made a free upgrade and helped us to find our wrong misconfiguration.
I have really never seen such support anywhere. I hope you go on with such service!
Regarding the example image 7 I have maybe a hint for you. The standard template looks a bit boring. Maybe you could deliver some HelpDesk default templates with more colors. The example in image 7 looks a bit too simple. This is only my personal opinion.
Very good support as well as this extension. This extension solved my problem with dealing with customers. It was very hard to manage and support through emails only. Thanks Mage-World.
Before buy this extensions I tested very carefully on sandbox and I'm happy to using this. It works perfectly, no bugs so far. Easy to use and Install. I recommend. Very good job.
I looked at many of Held Desk extension before choosing this one. This is a great extension, Support staff is quick and very helpful. Easy to setup and works like a charm.
This is my first review on here, but I wanted to thank MageWorld and the guys for a fantastic product and top support. The help desk is easy to install and has a great feature set which is constantly increasing.
I have asked lots of questions (before and after buy it) and they have been extremely patient and speedy with their responses and helped me with integrating it with my template.
I will be looking at getting some of their other modules in the future.
I've been using Help Desk Pro for the last 3 weeks and was able to create our start-up's Support Portal in only a couple of hours. The system runs smoothly and with the great support from MageWorld. It was very easy to customize to meet all our requirements.
In conclusion, I fully recommend this system and especially the help and support from MageWorld.
Works well, fast support. I want to rate 10 stars for Mageworld :)
I am very satisfied with that extensions. Will use Mage World products defently again!
This is a truly great extension, easy to setup and it works like a charm.
The additional questions about css styling are handled and answered very quickly.
Thanks for the work guys.
It works fine for my shop. Simple to install. Recommended.
I looked at a lot of Ticket System module before choosing this one. It installs and configures easily. I did have a conflict with another module so need to contact support. They were very fast and responsive and had me up and running in no time at all.
The extension works exactly as advertised. There is only small problem with email setting but MageWorld fixed this immediately for me. Thank you for good job.
I think this is MUST HAVE extension. Support was prompt, quick and professional.
I recently evaluated a number of ticketing system and decided that Mage-World's Help Desk Module offered the best solution at the most attractive price. The installation was easy and the system was up in running in minutes.
We did find the functionality required some slight modification to work more efficiently for our use, therefore, we'd reached out to Mage-World's Support team and they were able to make the modifications for us for as a consulting project. The investment in the consulting services were well worth the investment. The system now operates how we want it to and Mage-World's staff was more than accommodating. I highly recommend using their product and look forward to seeing more modules by Mage-World in the future.
This plugin works great, however there is one feature i wish it had. The ability to create a ticket right from the manage customer section. Having to goto the seperate ticket area and know your customers email and order number is a little work. I would like to be able to do it right from the customer management, that way there can be a drop down with the customers orders.. and maybe a log of communication on the manage customer section for that customer. Other then this one feature request... This plugin is awesome!
After trying many Help desk systems, I decided to use Help Desk Pro for my own website. I paid for this extension not only because it is cheaper as compared to several other, but also because I like its user-friendly interface. I like the way the admin dashboard is designed, which make administrating tickets simpler and effective.
In my opinion, this is the best help-desk extension and there's no reason why does not deserve 5 stars.
1. Copy folder app, skin, js to magento root folder
2. Make sure to clear cache in admin of magento
3. Go to System/Configuration, Help Desk Pro is on the left side. Click on it and change the configuration as you wish.
4. Refresh the frontend and see how Help Desk Pro works.
If at the first time you login admin after installing extension, then you see message "access denied", please try to logout and login again
If you have any problem please email to: firstname.lastname@example.org.
“Great team, great extension, great company! Highly recommended”Francois-Frlix Bisson Sales Manager www.ironbullstrength.com
“The techical support from MageWorld is definitely one of the best.”Guy Alony CEO www.shoptoshape.com