Right after your purchase, the download link will become available. If no download link is provided within 12 hours, please contact us. We will help you deal with any problem at the earliest possible time at your convenience. In case you bought our template with additional extensions, after your purchase, we will send these additional extensions to you as soon as possible. If within 12 hours you have not received them, please contact us.
The request for refund is only accepted within a 30-day period from the date of purchase. After 30 days from the date of purchase, the refund is not applied. You also cannot ask for a refund for the installation service or custom service.
We provide 01 year free update, so you can get extension upgrading in this period. In case the period of free update is expired, if you want to get extension updates, you need to pay for this. Please contact us for your extension updates
Yes, all of our extensions are translatable. You can translate the extensions through one of the 2 following ways: 1, Use Inline translation tool by going to the backend > System > Configuration > Developer > Translate Inline 2, Use cvs translation file: By default, the language of our extensions is English. If you want to translate it into other languages, please go to the folder \magento_root_app\locale\en_US\MW_modulename.csv and copy this csv file to your current locale folder, then translate the text string of the second row
If you follow our installation instructions but you cannot get it done, firstly, you should take a look at the Installation FAQ below. If you still have problems, please submit a ticket on Mage-World.com.
If you found a bug with our extension, we will fix it for you. However, we consider a reported issue to be a bug when the following is true: - The problem can be reproduced on a fresh Magento installation (but please make sure to provide us with the details of the problem; as in case the description is insufficient, our QA team may fail to reproduce the situation); - Your Magento version is officially supported by the version of an extension which is in the support period; If the issue you have reported is confirmed as a bug of an extension, you will be provided with a fix for this issue.
When we release a new version of an extension, all the information about the new version will be available on our Blog. We also will send the information about extension updates and releases to the subscribers through our Newsletter. For more details of extension updates, please take a look at the ChangeLog.
In working days (from Monday to Friday), we will complete it within 24 hours after we receive all the information from you. If you submit a ticket on Saturday or Sunday, the completion will be carried out not sooner than next Monday.
You can translate the modules into this language through one of the two following ways: 1, Use Inline translation tool by going to the backend > System > Configuration > Developer > Translate Inline 2, Use cvs translation file: By default, the language of our extensions is English. If you want to translate it into other languages, please go to the folder \magento_root_app\locale\en_US\MW_modulename.csv and copy this csv file to your current locale folder, then translate the text string of the second row.
You need to copy all template, skin, layout files on our extension to your custom package. For example: + Copy all files and folders from the path app/design/frontend/default/default/layout/ on our extension to the path app/design/frontend/custom_package/custom_layout/layout/ on your server + Copy all files and folders from the path app/design/frontend/default/default/template/ on our extension to the path app/design/frontend/custom_package/custom_template/template/ on your server + Copy all files and folders from the path skin/frontend/default/default/ on our extension to the path skin/frontend/custom_package/custom_skin/ on your server. If you don't know custom_package, custom_template, custom_layout, custom_skin, you can check it in the back-end > System > Configuration > Design > In the General tab, they are the information you need. Current Package Name is the value of custom_package Template is the value of custom_template Layout is the value of custom_layout Skin is the value of custom_skin
You can fixit as follows: + Go to phpMyadmin > drop the tables that already exist. + Go to the table core_resource > delete the record that has the value of the “Code” field to be "extensionname_setup". For example: affiliate_setup, rewardpoitns_setup, helpdesk_setup..... + Refresh magento cache in the back-end.
The problem is caused of running SQL unsuccessfully during the extension installation. You can fix it as follows: + Go to phpMyadmin > table core_resource > delete the record that has the value of the “Code” field to be "extensionname_setup". For example: affiliate_setup, rewardpoints_setup, helpdesk_setup..... + Drop all the tables of this extension. As usual, the tables of our extension start with prefix mw_extensioname_... + Finally Go to the backend to refresh magento cache. If the problem still exists, please try to take the steps again from the first step. If it is still not fixed, please contact our support team for the support.