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Welcome to MageWorld Support.

To resolve your issue in the quickest time possible please refer to the following guidelines:

  • Please refer to our Support Guidelines and fill in the relevant information below incl. accurate FTP and backend access*.
  • Click here for Installation or  License Activation Instructions.
  • Please also provide a detailed description of the problem so we can replicate the issue in your store. Provide any order #’s, rules or other instructions to clearly duplicate the issue.
  • Screenshots are very helpful in showing error messages or other issues.
  • Click here for Common FAQs or Customization Requests
  • Please respond to only 1 ticket per extension to reduce unnecessary confusion and delays.


*  Please note our time zone is GMT+7, so if we don't have the required information immediately available, it may be a couple of days before we can gain access to your site and resolve your problem.

* MageWorld does not keep your passwords on file after technical help or installation but we recommend creating a temporary password for your additional security.

Support Time Monday - Friday 8:00 AM - 12:00 PM | 1:30 PM - 5:30 PM
Current Time: Thursday, April 19th, 2018 11:09:25 AM 11:09 AM ( GMT+7)
Support Status: