Reward Points Lite FAQs

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I installed the extension and got the “404 not found” page in the backend. How to solve this?

If you got this problem, please do as follows:
1, Go to System -> Cache Management and refresh cache
2, Log out from Admin Panel
3, Log in back.

After installed the extension, I got an "Access denied" message when accessing the Configuration in the Backend. How to solve this?

If you got this problem, please do as follows:
1, Go to System -> Cache Management and refresh cache
2, Log out from Admin Panel
3, Log in back.

How can I change the language of the extension?

You can translate the modules into other languages by one of the two following ways:
1, Use Inline translation tool by going to the backend > System > Configuration > Developer > Translate Inline
2, Use cvs translation file: By default, the language of our extensions is English. If you want to translate it into other languages, please go to the folder \magento_root_app\locale\en_US\MW_onestepcheckout.csv and copy this csv file to your current locale folder, then translate the text string in the second row.

What magento versions is this extension compatible?

The extension is currently compatible with:
+ Magento Community 1.5.x, 1.6.x, 1.7.x
+ Magento Enterprise 1.10.x, 1.11.x, 1.12.x

Does the extension work with Affiliate Pro 3?

Yes it is.

I created an earning points rule, saved it, why isn't it applied to the products?

Please check and edit the rule again then click the button "Save and Apply". Otherwise, you can click the button "Apply Rules" in the list of Earning Rules page (Promotions > Reward Points > Earning Rules)

I created an earning points rule (catalog rule), saved and applied it, why isn't it applied to the products?

If you created a catalog rule for earning points and did not see it applied to the products, please check the detail of your rule again (Customer Group, Start Date, End Date and the condition). In the case everything is ok but the rule is still not applied, then please submit a ticket and we will support you.

I created a catalog rule that rewards 10 points for the product Iphone. I also imported points through Reward Products Points (20 points for Iphone). How many pointsthe customers will get if they buy a Iphone?

If a product has 2 reward point rules - Catalog Rule and Reward Products Points-, then Reward Products points rule will always be applied. So in this case, if a customer buy a Iphone, he/she will get 20 points.

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