Onestep Checkout Pro FAQs

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What payment methods does the extension support?

The extension supports all payment methods which follow Magento guidelines for developing custom payment methods. However if a payment method that does not follow Magento guidelines, it may not work with our extension. In this case, please submit a ticket to us with the detail of problem then we will support you ASAP.

What shipping methods does the extension support?

The extension supports all shipping methods which follow Magento guidelines for developing custom payment methods. However if a shipping method that does not follow Magento guidelines, it may not work with our extension. In this case, please submit a ticket to us with the detail of problem then we will support you ASAP.

Is your One Step Checkout responsive with mobile devices?

Yes, our One Step Checkout is responsive with mobile devices

Is it possible to use One Stop Checkout Pro as a Point-of-Sales? Or does it support offline orders?

At the moment, our One Step Checkout extension support online orders only

Does the checkout use Magento’s inbuilt validation for Credit cards?

Yes, it is.

Does it have an extra field "How did you hear about us" and will the response be saved in the database?

We have not supported this field yet. However, you can ask for the customization in the support desk

Could I simplify the checkout step when I use the method “delivery and payment at home”?

Our One Step Checkout supports online orders and payment only. However, you can ask for the customization in the support desk

Does your One Step Checkout Pro extension allow a user account to automatically be generated during checkout without the customer knowing by emailing the customer a random password after they finish the checkout like the onestepcheckout.com extension?

Our extension has not supported this yet. However, in the checkout page, there is one field “Create an account for later user”. If they click on this field and confirm the password, the account will be automatically created.

Is it possible to not only show the product name, but also the details/description in the "review your order"?

=> Yes, brief information can be shown.

I installed the extension and got the “404 not found” page in the backend. How to solve this?

If you got this problem, please do as follows: 1, Go to System-> Cache Management and clear cache
2, Log out from Admin Panel
3, Log in back.

After installed the extension, I got an "Access denied" message when accessing the Configuration in Backend. How to solve this?

If you got this problem, please do as follows:
1, Go to System -> Cache Management and clear cache
2, Log out from Admin Panel
3, Log in back.

How can I change the layout of checkout page from 3 columns to 2 columns?

You can do this by going to the backend > System > Configuration > Onestep Checkout Pro and changing the field: Checkout Page Layout.

How can I change colors of the checkout page?

You can do this by going to the backend > System > Configuration > Onestep Checkout Pro and changing the field: Style Color.

How can I change the language of the extension?

You can translate the modules into other languages through one of the two following ways:
1, Use Inline translation tool by going to the backend > System > Configuration > Developer > Translate Inline.
2, Use CVS translation file: by default, the language of our extensions is English. If you want to translate it into other languages, please go to the folder \magento_root_app\locale\en_US\MW_onestepcheckout.csv and copy this CSV file to your current locale folder, and then translate the text string in the second row.

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