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Help Desk Pro Installation Upgrading - MageWorld Wiki

Help Desk Pro Installation Upgrading

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Contents

Installation

Mcore Installation

  • Extract the Mcore zip file
  • Use your favorite FTP/SFTP/SCP client (Filezilla, WinScp…) and upload the extracted folders directly into the root of your Magento installation.

Help Desk Pro Installation

  • Upload all folders from the extension package (/app, /js, /skin) to the Magento root folder.
  • From the admin page, refresh cache at System => Cache Management. Log out and login back.

License Activation

To activate the extension, please follow this instruction

Set Up a Cron Job

Please note, this extension requires a Cron Job be set up for this extension to work properly.


Uninstallation

  • After installing, if the module causes any damages to your site, quickly uninstall by turning off the MW_Helpdesk.xml file at app/etc/modules (simply change the file name).
  • For any problems, please contact us via http://www.mage-world.com/contacts

Upgrade

Simply overwrite all the old files, flush cache, then log out and log in again from the admin page (it is important to update the database properly).

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