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- Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Help Desk Pro is a perfect customer support solution for Magento webshop.
Start delivering great customer support today!
Overview
Help Desk Pro extension, which is a Magento-based support ticket system is a good choice for enterprise to start a breakthrough in customer care and support. This module provides a powerful solution of mail delivering, ticket management, and requests & responses storage.
Because of allowing creating unlimited departments, together with a flexible mechanism of managing operators and role decentralization, Help Desk Pro even satisfies a large company’s needs of a complicated ticket system.
Product Features
- Web and Email support
Tickets can be created via email, magento contact form, helpdesk panel by customer or backend by staff.
Customer and staff can reply/update ticket directly via email or ticket view page (Featured) - HTML content support (New)
Support HTML editor for posting ticket message on both backend and frontend.
Keep HTML format while extracting message from email.
Allow to define allowed HTML tags. - Ticket properties
Allow customer to assign department, priority and order number
Allow staff to view order detail directly in ticket page (Featured)
Allow to customer attach multiple files (Featured)
Support internal note
Allow admin to enable/disable department, priority, order number, file attachment on frontend and control size of file attachment - Auto-update ticket status and auto-close (Featured)
Ticket status will be always updated automatically during ticket lifecycle.
Ticket can be automatically closed (basing on time setting in configuration) - Auto-clean old tickets (New)
Support auto-clean closed ticket after time configured in backend.
Keep your ticket system clean and having best performance. - Ticket statistic
Provide a general look of tickets management’s efficiency. Tickets are classified according to departments and operators. - Direct view link (Featured)
Both customer and staff will be given a link (in mail) that directs them to the ticket view page, which contain all information and ticket thread.
Staff can reply ticket, close ticket or reassign to the others via the direct link while customer can view and reply. - Assign and transfer ticket
Customer can assign tickets to departments.
Staff can close a ticket or transfer to the other via direct link or even in mail just by sending simple code. - Email Templates
Email templates samples are available and easy customization. - Guest allowed
Unregistered customer can send ticket to the non-required login departments. - Thread history
Display full information, customer’s requests and response of posted tickets - Quick Response
Allow admin to build list of frequently asked question and quick apply for time saving. - Internal Tags Support (Featured)
Allow staff to add tags to tickets and filter/report tickets by tag. - Alert System & Notifiacation
Sending mail to right staff when new ticket is opened.
Auto-notify staff of missed ticket (time setting included, flexible configuration). - Third Party Integration (Featured)
Support to integrate with other live support systems like Zopim, LiveZilla.... - Vulnerability Protection
Secure the system and protect it from spam by advanced solution.
Allow to mark emails as spam (New)
Other features
- HTML/CSS validation
- Easy to install, easy to upgrade, just copy to use
- Friendly and flexible configuration
- Support multiple stores and multiple languages
- Easy to customize front-end via HTML/CSS
- 100% open-source
- 14 day money back guarantee
- 6 Months support FREE
- 6 Months upgrade FREE
Please click on the follow link to discover more
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Legend
+ New feature
- Fix bug
version 2.1
* fix button Refresh in page ManageTicket
* fix bug when using the specified charset
* fix some bugs
version 2.0.3
- be compatible with Enterprise edition
- be compatible with Profesional edition
version 2.0.2
* fixed error of showing wrong type of loading icon when show departments.
* fixed error of unsupporting operand types when attach file at customer/operator view link
version 2.0.1
* fixed error of loading login form when submit at contact form (non/required customer)
* fixed error of showing orders at the field <assign to order #> when submit ticket at HD panel.
* fixed error of uploading file (type .xls with space in file name)
* fixed error of order link at HD panel
* fixed error of loading quick response
version 1.3.9
- support email in html form
- add html editor in customer's ticket input
- allow to block email messeage as spam
- add button Delete in ticket editing form
- support audo-delete old ticket
- add feature "Time to process" to ticket
- add section "Ticket History"
- add section "Order Detail"
- fixed some bugs- fixed multi language
version1.3.8
- change form contact us
- add static block in contact form
version1.3.7
- fixed double text displaying in magento 1.6
- change text type to password type in admin (gateway)
- fixed Load icon: error format (gateway) when test connect (gateway)
- fiexd reassign to other operator
v1.3.6
- fixed autocomplete
- create new ticket from customer
- create new ticket from order
v1.3.5
- create new ticket improve
+ autocomplete faster for staff & client
+ autocomplete multiple tag
+ auto fill name client & staff
v1.3.4.4
+ Allow to use Reply-To instead of To as client email when create ticket from email
+ Allow to response customer without changing ticket status
+ Allow to update client email in backend
- Fix filter issue in open/all tickets
- Fix ticket direct link of staff issue
v1.3.4
+ Allow add tags to tickets and report ticket by tag
- Fix filter ticket grid
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Customer Reviews
4 Item(s)
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:-) very nice extension!
Review by Anton (on 5/10/12) -
I am very satisfied with that extensions. Will use Mage World products defently again!Price Value Quality Support -
Quality Product - Prompt Support and Response
Review by www.SumpPumpsUSA.com (on 5/25/11) -
I recently evaluated a number of ticketing system and decided that Mage-World's Help Desk Module offered the best solution at the most attractive price. The installation was easy and the system was up in running in minutes.Support Price Value Quality
We did find the functionality required some slight modification to work more efficiently for our use, therefore, we'd reached out to Mage-World's Support team and they were able to make the modifications for us for as a consulting project. The investment in the consulting services were well worth the investment. The system now operates how we want it to and Mage-World's staff was more than accommodating. I highly recommend using their product and look forward to seeing more modules by Mage-World in the future.
www.SumpPumpsUSA.com -
Great Helpdesk, One Feature Request
Review by Tom (on 5/9/11) -
This plugin works great, however there is one feature i wish it had. The ability to create a ticket right from the manage customer section. Having to goto the seperate ticket area and know your customers email and order number is a little work. I would like to be able to do it right from the customer management, that way there can be a drop down with the customers orders.. and maybe a log of communication on the manage customer section for that customer. Other then this one feature request... This plugin is awesome!Support Price Value Quality -
Great extension, Excellent support
Review by Patricia (on 4/20/11) -
After trying many Help desk systems, I decided to use Help Desk Pro for my own website. I paid for this extension not only because it is cheaper as compared to several other, but also because I like its user-friendly interface. I like the way the admin dashboard is designed, which make administrating tickets simpler and effective.Support Price Value Quality
In my opinion, this is the best help-desk extension and there's no reason why does not deserve 5 stars.
4 Item(s)
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension
Help Desk Pro - Magento Extension blog comments powered by DisqusHelp Desk Pro - Magento Extension
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