Welcome to MageWorld Support.

To resolve your issue in the quickest time possible please refer to the following guidelines:

  • Please refer to our Support Guidelines and fill in the relevant information below incl. accurate FTP and backend access*.
  • Click here for Installation or  License Activation Instructions.
  • Please also provide a detailed description of the problem so we can replicate the issue in your store. Provide any order #’s, rules or other instructions to clearly duplicate the issue.
  • Screenshots are very helpful in showing error messages or other issues.
  • Click here for Common FAQs or Customization Requests
  • Please respond to only 1 ticket per extension to reduce unnecessary confusion and delays.


*  Please note our time zone is GMT+7, so if we don't have the required information immediately available, it may be a couple of days before we can gain access to your site and resolve your problem.

* MageWorld does not keep your passwords on file after technical help or installation but we recommend creating a temporary password for your additional security.

Support Time Monday - Friday 8:00 AM - 12:00 PM | 1:30 PM - 5:30 PM
Current Time: Thursday, February 19th, 2015 04:20:29 AM 4:20 AM ( GMT+7)
Support Status:
Day Off: National Holidays
  • We are VERY sorry for the inconvenience but our National Holiday is from Feb 17th to 23th. We will get back to you shortly afterwards to resolve any problems with your extensions you may have.

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